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Published on 23 April 2025

Extended Account Recovery Introduced

For several weeks now, an extended option for recovering AGOV accounts has been available. It is aimed at users who no longer have access to their usual login methods. Initial experience shows that most affected users are able to restore their accounts independently via self-service and continue using AGOV as normal. Thanks to additional security mechanisms, the extended account recovery provides a high level of protection against misuse.

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